Refund policy

DOMESTIC

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

INTERNATIONAL

We accept returns of items purchased on playswimwera.com if they are requested within 21 days of the date your order was shipped.

Returns and exchanges will be subject to a $17 shipping fee, which will be deducted from your refund. Taxes and duties as calculated on the original order will not be refunded.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Follow the steps at the portal to request your return. You will be able to generate a return shipping label and schedule a pickup with DHL.

Items must be unused and in their original condition with all tags attached.

Bodysuits must be returned with protective adhesive strip still attached. Returns of bodysuits with the strip removed will also not be accepted.

Swim products must be returned with protective adhesive strip still attached. Returns of products with the strip removed will also not be accepted.

We do not accept returns of items purchased at any of our sister companies.  Return (s) of your Item (s) must be a purchase made directly with PlaySwimwear.com.